Legal Notice

The website https://santacruz.nuahotels.com and all its material belong to Actividades Hoteleras Sta. Teresa S.L., whose registered address is Polígono Industrial El Pino, C/Pino Albar Nave 8-10, 41016 Seville.

Purpose

Actividades Hoteleras Sta. Teresa S.L. (hereinafter, the provider), which is responsible for the website https://santacruz.nuahotels.com, makes this document available to users in order to comply with the obligations established in Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), and to inform all website users of its terms of use.

Anyone who accesses this website assumes the role of user and undertakes to observe and strictly comply with the provisions contained herein, as well as any other applicable legal provision.

The provider reserves the right to modify any information that may appear on the website without being required to give prior notice or inform users of these obligations; publication on the provider’s website shall be deemed sufficient.

Liability

The provider accepts no liability arising from information published on its website where that information has been manipulated or entered by an unrelated third party.

This website may redirect users to content on third-party websites. As the provider cannot always control content introduced by third parties on their websites, it accepts no liability for such content. In all cases, the provider states that it will immediately remove any content that may contravene national or international law, morality or public order, immediately remove the redirection to that website and notify the competent authorities of the content in question.

The provider is not responsible for information and content stored, including but not limited to, in forums, chats, blog generators, comments, social networks or any other medium that allows third parties to publish content independently on the provider’s website. Nevertheless, in accordance with articles 11 and 16 of the LSSI-CE, the provider is available to all users, authorities and security forces and will actively cooperate in removing or, where appropriate, blocking any content that may affect or contravene national or international law, third-party rights, morality or public order. Users who believe that the website contains any content that may fall within this classification are asked to notify the website administrator immediately.

Intellectual and industrial property

The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, designs, logos, text and/or graphics, is owned by the provider or, where applicable, the provider holds an express licence or authorisation from the authors.

Regardless of the purpose for which it is intended, the total or partial reproduction, use, exploitation, distribution and sale of this material always requires the provider’s prior written authorisation. Any use not previously authorised by the provider shall be considered a serious infringement of the author’s intellectual or industrial property rights.

The provider recognises the corresponding industrial and intellectual property rights of their owners. Their mere mention or appearance on the website does not imply that the provider holds any rights over or responsibility for them, nor does it imply any endorsement, sponsorship or recommendation by the provider.

Applicable law and jurisdiction

This website is governed by Spanish law. In the event of any dispute or controversy arising from the use of this website, both parties submit to the jurisdiction of the courts of the city of Seville, Spain. This express submission to the courts of Seville shall not apply to disputes involving website users who qualify as consumers under current legislation; in such cases, both parties shall be subject to the jurisdiction of the courts of the consumer’s place of residence. In these cases, the provider and user may also submit their disputes to the arbitration procedures provided for in consumer and arbitration legislation and to out-of-court dispute resolution procedures established through codes of conduct or other self-regulation instruments.

If you disagree with the services contracted and are a customer from the European Union but outside Spain, you may use the following link to submit the appropriate complaint: http://ec.europa.eu/consumers/odr/

General terms and conditions

Identity of the parties

On the one hand, the provider of the goods or services contracted by the user is Actividades Hoteleras Sta. Teresa S.L., with registered address at Polígono Industrial El Pino, C/Pino Albar Nave 8-10, 41016 Seville and Tax ID B90011131, contact telephone +34 954 327 078 and contact email alameda@nuahotels.com; and on the other hand,

Any user who accesses https://santacruz.nuahotels.com and contracts services marketed by Actividades Hoteleras Sta. Teresa S.L. (hereinafter, the services or service) agrees to be bound by these current general terms and conditions. Users must read these terms carefully before contracting the services.

General information

https://santacruz.nuahotels.com is a platform that organises and manages accommodation bookings, offering users an option for their leisure time.

The contractual document governing the contracting of these services through the website owned by Actividades Hoteleras Sta. Teresa S.L. is set out below.

Acceptance of this document means that the user:

These terms shall remain valid indefinitely and apply to all bookings made through https://santacruz.nuahotels.com.

The provider reserves the right to amend these terms unilaterally, without affecting any promotions under which bookings were made before the amendment.

Bookings shall be valid only for users who have accepted the general and specific terms and conditions of sale in full; the booking process cannot be completed without this acceptance.

The specific terms of sale vary according to each booking service.

Users must read the specific terms of the selected service carefully before purchasing it. These specific terms will appear with the corresponding accommodation and shall prevail over the general booking terms. The purchase procedure will be available in Spanish and English, with further languages to be added gradually.

Prices

The prices of products offered on the website are expressed in euros (€). The prices shown beside each product include VAT and can be viewed from the start of the booking process, with the taxes itemised in the final summary before payment. Any offer, discount or promotion will be displayed on this website and may be selected. Our company reserves the right to make any changes it considers appropriate at any time and without prior notice, and may update prices daily. Once a booking has been made, its price will be maintained.

At times, our website may offer a cheaper rate for a specific service, product or stay. However, these rates may carry restrictions and special conditions, for example regarding cancellation and refunds. Please review the relevant booking, service or product details and conditions carefully before making your booking.

Obvious errors (including typographical errors) caused by technical or human mistakes are not binding where the stated booking price is clearly derisory. The booking will be invalid, cancelled and the contract terminated; the amount paid will be refunded, or you will be offered the option to keep the booking by paying the difference. If you notice that your booking contains this contractual defect, please contact us so that we can resolve it. For further information, users may contact customer service on +34 954 327 078 or by email at alameda@nuahotels.com.

Every payment made to the provider entails the issue of an invoice in the name of the registered user or the company name supplied when the booking was made.

Purpose of the contract

The purpose of this document is to govern the contractual relationship for processing the requested booking and providing personalised services, which arises between the provider and the user when the user accepts the corresponding box during the online process. The contractual relationship for processing the requested booking entails providing a specific product or service in exchange for a set price publicly displayed on the website.

Booking procedure / how to purchase

Anyone with internet access can make a booking or purchase.

The steps in the purchase process are visible throughout the process. The procedure for booking through the website is as follows:

  1. On the home page, first select the dates of your stay and the number of guests. The available accommodation options will then appear, allowing you to choose the rate and package that best suit your needs.
  2. Once you have selected the number of packages you wish to book, the final price is displayed. In some cases, you may select extra services for an additional charge, which will appear alongside the booking price.
  3. When you click the booking button, a form will appear for entering the personal details relating to the booking and the bank card used to guarantee it. A blank field will be available for any comments you wish to add. Once completed, you must read and accept the privacy policy and the general and specific booking terms and conditions included with each accommodation.

Please check the details of your chosen booking or service carefully to understand its specific conditions before booking.

  1. Verify the booking details by clicking the “confirm booking” button. Clicking it formally completes the booking.
  2. You will receive a booking confirmation email containing its details. This document confirms that the booking has been completed successfully and serves as evidence for any claim. If you do not receive the email, check your junk or spam folder, as it may have been identified as spam. If it is not there, please notify us as soon as possible so we can resolve the issue.
  3. Once it has been received and we have confirmed that all the details are correct, we will process your booking.
  4. After the booking has been completed, customers are asked to review its contents to identify any material data-entry errors. To arrange a correction, call customer service on +34 954 327 078 or email alameda@nuahotels.com and provide the booking identification details.

If for any reason the booking cannot be fulfilled, the amount paid will be refunded directly through the same payment method used by the customer.

The provider accepts no liability where a booking is not completed because the information supplied by the user is false, inaccurate or incomplete, or because an involuntary overbooking occurs due to a booking-system failure.

Without prejudice to the above, we will take the measures required of a diligent trader to ensure that the booking can be fulfilled within the agreed time.

Although we strive to make our service as accurate as possible, we cannot verify or guarantee that all information is accurate, complete or correct. Nor are we responsible for errors (including obvious and typographical errors) or interruptions caused by temporary and/or partial server outages, repairs, updates, platform maintenance or other reasons.

Once a booking has been made, users who require a change must contact customer service on +34 954 327 078 or by email at alameda@nuahotels.com. Depending on the type of change, an additional charge may apply.

Damage to accommodation. User obligations

If you are considered responsible for damage to accommodation or to any personal or material property within it, the corresponding charge will be made through the payment method used for the booking.

Before booking and during your stay, please observe the following:

Payment method

Payment/booking by credit or debit card: you can pay conveniently with your credit card or book the service using your card as a booking guarantee. This depends on the selected rate and the other booking conditions.